Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. You'll also need the receipt or proof of purchase. 

To start a return: Contact us at kassie@panamaart.com. Please note that returns will need to be sent to the following address:

Sprague Art, 209 East Andrew Avenue, Springdale AR 72764

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted. 

You can always contact us for any return questions at kassie@panamaart.com.

Damage and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Returns on Sale Items or Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (remember to contact us first by sending an email to: kassie@panamaart.com) and once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time if your bank for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at kassie@panamaart.com.